Birmingham Computer Repairs - Birmingham

Chanelle M.

I recently sent my laptop off for a diagnostic/repair with Birmingham Computer Repairs and had a very bad experience. Between the poor communication, dodgy payments and damage to my laptop I'd advise to avoid this company.

In terms of communication; I had to call several times as well as leave messages to get simple queries answered such as whether I can pay by credit card or the status of my diagnostic. It took several days to get a response as well as the technician openly admitting that he had my number blocked on his phone (which doesn't usually happen by mistake).

The payment made me very suspicious as I was initially told I could pay by credit card for the diagnostic; and later the technician told me that I couldn't and if I wished to I'd have to pay extra VAT which was not stated on the invoice. They heavily insisted on paying by cash which made me question the practice of a business that receives such large payments. The technician later backed down and agreed on the original cost by credit card. He understood I no longer wanted to go ahead with the repair due to the lack of professionalism and started asking me if it was because I couldn't afford it and on his own accord began to haggle and cut down the price of the repair. Which I found unsettling as for a motherboard repair I would only expect a set cost.

At this point I was very uncomfortable to proceed with the repair and wanted the laptop back. I was told by the technician (bear in mind there is only one employee and no manager) that he could not bring my laptop back to me after 5pm although their website advertises longer opening hours. When I called the store to see if I could pick it up I was told it is not open to customers at the moment which is also a red flag in my opinion if you cannot casually walk in. I was told I had to arrange a time with the technician.

I finally retrieved my laptop from the diagnostic and there was damage to my laptop. A bit dent in the bottom of it. I am not sure what they did as there is a dent in the same place on the laptop case. Very disappointing as the technician didn't even apologise when he gave the laptop back.

All in all my experience was terrible and I do not recommend this company. Considering how they haggled with the cost of repair don't be surprised to get a half done job with dodgy parts. I have since sought advice from another repair company who advised that I only complete the repair with the manufacturer as it is a very specialist repair.  Which further supports my suspicions about receiving a half done job with this company.

Chandra W.

These guys are excellent! I've taken both mine and my partner's laptop to them (mine with an apparent screen / motherboard failure and my partner's for a failed SSD) and they have successfully repaired both with expert levels of professionalism and efficiency. And all for a great price, in both instances. Would HIGHLY recommend. 👍🏼👍🏼👌🏼👌🏼

DanTheRealist

Called them for a diagnostic. They agreed 45 pounds. When he called me the next day he said he replaced parts and I owe him 130 pounds. I didn't ask for this to be replaced as I would have done it myself and just wanted to know if it was a battery issue. He said I cant take it back. Put me in a really bad position. Awful service never again

Georgi A.

This business also goes by the name Alex PC repairs. They are not professional at all and they do not respond on calls after 5pm. I asked to speak to a technician, but they did not call me back at all.
They had my PC for 5 days and did not even find what was wrong with it.
Would not trust with any electronics to them ever.

Gary I.

Do not believe their 'no fix no fee' claim. Apple Mac G4 not repaired so still unusable but still charged £48 for 'diagnostics', i.e. no doubt trying the procedures I had already tried. I do not believe they have much expertise or specialist equipment for diagnostics. A complete waste of time and money.

Jean Y.

Speedy repairing but was told that the £150.00 paid was for removing viruses and payment for one year's help. When I asked for additional help I was told that I would have to pay more money when they come..

john M.

Tried to arrange repair to labtop, got tod they would do a home visit on the next day but was a no show no phone call or explanation. I called to give a 2nd chance and another no show no call no explanation. I will give somebody else a go

Hussein A.

I’ve never tried any pc repair shops in birmingham but i could say confidently that this is one of the best shops, first i brought my pc they diagnosed the probelm for me and took not even 1 pound from me, cus if they don’t fix it they dont take no fees, then i brought the pc back with me and they built it fully from scratch and it started working again, very professional and friendly.

Many thanks 🙏🏻