Easy Techs Ltd - Bromsgrove

Introduction to Easy Techs Ltd

Easy Techs Ltd is a leading computer and phone repair service provider, located at Unit 63, Basepoint Business Centre in Bromsgrove, United Kingdom. With a strong focus on offering top-quality services, the company has been serving clients in the region for several years.

About Easy Techs Ltd

Located at Unit 63, Basepoint Business Centre, Bromsgrove B60 3ET, United Kingdom, Easy Techs Ltd offers a wide range of computer and phone repair services. The company specializes in computer service, computer repair service, and phone repair service, providing customers with comprehensive solutions for their electronic device needs. Their team of skilled technicians are well-equipped to handle any technical issue, ensuring that clients receive the best possible service.

Specialties and Services

• Computer service: Easy Techs Ltd provides expert computer service, including hardware and software troubleshooting, installations, and upgrades.
• Computer repair service: Their computer repair service covers a wide array of issues, such as virus removal, data recovery, and system optimization.
• Phone repair service: The company offers repair services for various phone models, from basic troubleshooting to more complex repairs.

Contact Information

To contact Easy Techs Ltd, you can reach them by phone at 8000852143 or visit their website at easytechs.co.uk.

Customer Opinions

Easy Techs Ltd has been reviewed by 15 customers on Google My Business, with an average rating of 3.1/5. One satisfied customer, Villette White, mentioned that they have been using Easy Techs Ltd for several years and found their service to be both professional and competitively priced. Martin, who visited Villette White for a laptop repair, successfully updated the device to Windows 11 and applied AVG for two years.

Another customer praised the company for their efficient and friendly service, stating that they had a great experience and would recommend Easy Techs Ltd to others.

Final Recommendation

If you're looking for a reliable and knowledgeable computer or phone repair service in Bromsgrove, consider Easy Techs Ltd. Their skilled technicians, competitive pricing, and commitment to customer satisfaction make them a top choice for electronic device repairs. For more information, visit their website at easytechs.co.uk and contact them today to experience their exceptional services.

👍 Reviews of Easy Techs Ltd

lettykv

5/5

I have been using Easy Tech for some years and always found their service very professional both technically and customer-wise. Martin came out to me today (this is Villette White, Martin if you see this comment) with my laptop all updated, Windows 11 installed and AVG applied for 2yrs. Competitively priced also. Many thanks for another good job done. 😊👍

Heather B.

1/5

I've used them twice before: firstly for a trashed laptop, which was my fault; then for another trash which was the corrupt Windows 10 update. Happy with those experiences, with the exception of not getting laptop back on the promised day and being unable to contact them over the weekend. However, this time I was contacted by them for a service they said was included in last year's repair package. Alex came and looked at it and discovered what I had suspected: that the laptop had not been Windows updated since the last work they did on it - 10 months ago. Also said they would renew my AVG subscription. Took it away for 2 days. The day after I got it back I discovered that neither job had been done! I phoned immediately on the Friday, was promised a call back by 5pm - not. Rang again Saturday morning (they don't work 7 days a week 8am - 8pm as the ads & flyers say) Demanded a call first thing Monday morning. I rang shortly after 9 and was promised a call back between 10am - 11am - not. At 11am I was assured I was "in the queue", to which I responded that I should have been first in that day's queue since my first call was 3 days previously. I had to go out but my husband spoke when they rang and I was advised to ask for Josh, who would sort it remotely. It took 3 phone calls and 3 hours to contact Josh, who knew nothing of my previous calls. It would not be possible to sort it remotely. Finally got the device collected, where it stayed for a week. A multitude of phone calls, and broken promises, plus two visits to their Bromsgrove unit later, followed by further broken promises (100% certain, we were told twice - incorrectly) the laptop was returned. At which point (I had to be out) the subscription was renewed in my home and updates set to load and left. It failed to load because there's an error - looks exactly as it did when it left me the first time. I will take it elsewhere. I have completely lost confidence in this company as we found we couldn't believe anything we were told - some of the 'explanations given were absurd and an insult to intelligence.

Shelley K.

1/5

Still waiting for promised partial refund two months later. Truly Dreadful experience throughout. Engineer collected laptop-he was very professional and knowledgeable but regrettably that was our last dealing with him. Laptop was due back Saturday-we were very clear about needing it back then but we heard nothing. After chasing it up we were told no engineers worked on Saturday. It was finally returned two hours later than agreed time on Tuesday. The laptop had been restored and so I had to reinstall everything myself-from DJ software to the printer and iTunes etc... All my favourites and settings were gone but worse still my windows programmes were wiped and there was an issue with the DJing software. We had also paid for anti-virus which was not installed. I booked in a call for 5pm on weds to have an engineer fix problems through remote access-of course there was no call. When chased I was told that the engineer would call me in 5-mins. An hour later-nothing, so I called again to be told the engineer was unavailable and finished work at 6:30.
Dreadful communication from start to finish and for the hours I have now put in I probably could have fixed the issues myself and created fewer new problems.
As an update to this review the same engineer that first dealt with us came and fixed the last few snags. As before, he was pleasant, professional and got everything back in working order.
I called to ask for a partial refund and this was verbally agreed - was informed I'd receive a call and refund within the hour. Guess what? No call, no refund. Guess I'll be spending even more of my time chasing that then. My feeling is that this company is overstretched and that they need to do some serious work on their customer service when things go wrong. I won't be using them again and would not recommend them to others, which is a shame as the engineer that finally fixed our issues was excellent.
Stay well away.

Brian C.

1/5

They sold me 2 yrs AVG for £24 What I got was the usual free month. When I complained an engineer deleted it and left me with no antivirus at all. I then rang up all the next day and reported this. All my messages were ignored. Don't deal with these people.

tony S.

1/5

Terrible service, constantly had to chase, promised call back that never happened. They have not put all my files back on my computer after service, took it away again then claim that the computer crashed before they had it. There was nothing wrong with the computer except running slow when it went in for service. Look like they have lost the majority of my files but don't want to admit it. Wouldn't use them again even if I ever get my laptop back wit all its files.

Judy S.

5/5

I had a problem with the charging port on my laptop. Within 30 minutes of calling, Alex was at my door. They are very friendly, professional and good value. I was very impressed with everyone and their great service.

Elena

1/5

Had to come twice to collect my laptop, as information that was given to me over the phone wasn't correct (it was said to me that they work until 1pm on Saturdays, but when I got there on Saturday they were closed, so had to come again). When collected my laptop I realised that they didn't even bother to screw back the screws and my drive was for given to me separately...overall weird experience.

ray H.

5/5

EASY TECHS are a brilliant company to deal with. They are lightning fast in replying to you and nothing seems to be too much trouble for them. They are very polite to customers and treat you with respect. I highly recommend them to anybody for business. Excellent and first class to deal with. RAY HAMMOND (Aged 60).