Gadget Gallery (Ashford Phone/Electronic Cigarette) - Ashford

Antonio

IF YOU WANT TO SAVE YOUR MONEY AND TIME PLEASE READ THIS!
Do not waste your time going here! One of the most atrocious services I've ever wasted my money, time and energy on

I wanted a laptop repair which had a software issue which normally takes 1-3 hours according to Google and chatgpt and they took 5 days to give it to me. The price was very high and it took so long as they took it to a warehouse so if it ever gets lost you will never know. My laptop was fixed but damages were made on the laptop and it was given to me after several hours of wasting my time energy and money just collecting it and at such a high price where it would be cheaper at other places. Not only that they took 3 days to give it when stating it would take be given the next day 3 times. I had to come back 4 times to collect my laptop as they still didn't have it in the shop. On TuesdayJay said it would be given on Wednesday.On Wednesday he said it'd be 100% done on Thursday. On Thursday Jay said it would be there at 6pm and it wasn't there on Friday meaning he blatantly lied about when it would come as I came on Friday and it wasn't there so I had to wait 2 hours in Ashford just to wait for it to arrive. The price was so high for where it would cheaper at other places and they didnt care about the fact I had to keep coming back and kept lying and like a dog, I kept coming back to collect it where he still didn't have it.
I know this was all done on purpose because Jay took advantage of the fact I was being extremely patient and respectful with him and now he's replied lying about it saying he doesn't know about this repair and i 110% know it's this shop who done this.
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Avoid completely, they don't care at all and theyll end up wasting your time and there's way better shops around Ashford who will offer you much better services that you'd be willing to pay for as this is a shop who should be paying the customers with the type of service they give.
P.s.
It might be easy to use this review as an anomaly amongst the rest but please take it into account as I've spent a long time writing this and I don't want anyone else recieving the horrible service I've received and wasting their valuable time, energy and money because of these people.🙏🙏

I don't normally make any bad reviews but this had to be addressed and spoken about.

The photo is the dent they made with the laptop without any explanation why and some of the screws and rubber parts of the laptop are also missing. I feel like they done this on purpose to make a temporary fix so later the laptop gets damaged again and I have to go back there just to fix it so they make more money off me again.

Update not so long after: Jay told me he would repair my laptop for free if I brought it in and had any problems but when I came to the shop very recently he was there and told me he never said such a thing. He has been the one lying to me the whole time btw and he has done this again and is now just adding to all the lies he already done after already wasting so much of my time and energy and destroying my laptop as I said he would previously.
They don't care if you're unhappy with their service. No effort to make things right. No satisfaction guarantee, just excuses when things go wrong. Their attitude is basically 'too bad' if you're not satisfied with their products or services even their the ones responsible for it.

Ali D.

I had a very disappointing experience with Gadget Gallery in Ashford (Surrey). I purchased a male-female cable from them, but it turned out to be unsuitable for connecting an external hard drive to a TV. When I returned the item, the staff tested it in the shop and confirmed that it doesn’t work for my purpose. Despite this, they refused to issue a refund, which I found highly unprofessional and frustrating.

To make matters worse, I later discovered that the same cable is sold online for a third of the price I paid at their shop. This whole experience has left me feeling extremely dissatisfied, both with their customer service and their pricing practices. I wouldn’t recommend this store to anyone looking for reliable products or fair treatment.

cani K.

Amazing services please visit this place for safety and warranty and peace off mind the best always Amazing staffs always helpful

AKiy338

Amazing service the staff very friendly adee in particular was amazing with the banter and helped me get a new case and a vape for a banging deal best shop about defo returning back loved the service I came from frimley all the way for this amazing service

charlotte L.

Such a nice guy - vape shop turned into a gossip circle!! Really took the time to understand what I needed and really sorted me out. Thanks so much Adee. X

Jake B.

Adee and Jay fixed my iPad screen very well. Took it in at 1pm and it was done by 6pm. Really nice guys and gave good warranty for the device too

Abdul K.

Adee was the funniest and the best salesman I’ve seen so far he did my phone repair within 30 mins and helped get a strong case for my phone as well as a protector helped me out so much defo returning

Villa D.

Absolutely thrilled with my experience at this phone store! From the moment I walked in, the customer service was exceptional. The staff was attentive and genuinely eager to help, making the entire process smooth and enjoyable.

Adee, in particular, stood out with his extensive knowledge and friendly demeanor. He took the time to understand my needs and guided me to the perfect used phone that fit my budget and preferences. It’s clear that the team here is dedicated to ensuring customers leave satisfied.

The selection of used phones was impressive, with a wide range of options in excellent condition. I felt confident in my purchase thanks to the thorough explanations and honest recommendations.

If you’re in the market for a phone, don’t hesitate to visit this store! Fabulous service, great deals, and a commitment to customer satisfaction make it a standout destination. Highly recommended!