Humphris Oxford Crash Repair Centre - Oxford

Lydia S.

Humphries were very helpful on delivering and collecting my courtesy car that I was in need of whilst my car was being repaired for over a week.
Also they pulled out all the stops to return my car on the morning I was going away for the weekend.
I would certainly recommend them for the very good service they give.

Holly C.

Amazing service. Josh and Mark updated me with the repairs to my vehicle. Repairs on my Audi where all perfect !

Astar W.

Very efficient and professional, had my rear bumper repaired and painted. Very happy with results and all done in good time.

Simon S.

After a van crashed into the rear door & rear wing of my Mercedes, my insurance company arranged for Humphris to carry out the estimate & repair. I was pleased the car would be repaired, but the damage was extensive & I was concerned how it would all turn out! I needn’t have worried, the repair is excellent, I have myself been in the motor trade, including restoring Jaguar cars, is say this as I am very very particular with regards to panel fit, paint finish etc.
I couldn’t be happier with the work carried out. There were a few delays due to part supply & the extent of the damage, however Josh was helpful in keeping me up to date.
I would not hesitate in recommending Humphris for any bodywork.

Grace T.

Absolutely shocking work took my car there 2 times to get repaired as the first time they didn’t repair it properly so had to go back to get it done how it should have been done in the first place finally fixed after 3 months! Wouldn’t go back there!

Jack !.

Josh was the lad that was dealing with me he’s a nice friendly chap that’s very honest and thinks about you as a person not the money great lad to talk to really good people skills 5 stars would recommend Josh dealing with you amazing service

Andrew C.

Repaired my car after a car park collision. They were able to help me get a MOT whilst they had it in storage from garage next door and did a great job on repairing the damage. Car was dropped off and my rental car took back by them and mine was washed and cleaned so cannot fault their service. I did use a claims management company and communication was terrible but maybe not fault at part of Humphris, when called they always kept me updated of what was going on!

Naveed

Humphris were the appointed repairer after someone else reversed into the front of my car, a two year old Golf.

I had to visit for an estimate, and then was booked in for some 4 or 5 weeks later. The repair itself took just over a week, and was basically fine. The paintwork however was not very smooth and you could see some lumpy imperfections in the finish.

After using the car for a week or two, I noticed that when I got out the headlight washer jet was sometimes left sticking out from the bumper. I called Humphris to discuss this, and they were initially very reluctant and disinterested. They even went to the extent of saying they did not remove the bumper in order to repair it and repaint it which then made me wonder why the bill was almost £1,000 (to the insurance company) for a simple fill and respray. They invited me back and then said that some clips on the side of the jet "had been broken" but essentially did not admit that they had not checked this when replacing the bumper. They asked me to return a week or so later to have those clips fitted.

A couple of months on and the car has been for its second service. I am now told that there is a leak from the headlight washer jet on the same side. I cannot possibly believe that this is just coincidence on such a new car. As this will not be covered under the car warranty, VW want to £253 to replace the faulty part, but it should either have been reconnected correctly by Humphris when they did the repair, or identified as part of the estimate as something that they should have repaired and therefore charged for.

Either way, they are denying any responsibility for this huge coincidence and I will now be out of pocket to repair damage that should have been covered under the insurance claim due to Humphris.

Whilst I did not interact with any of the technicians, the manager here is a pretty dour faced individual who does not smile and has no concept of customer service. As someone else has written in a review here, if you have any self-respect, find yourself another repair centre. It may not be much better, but at least you wouldn't be actively supporting poor service and a lack of responsibility.