Macguys - London

Colin F.

These are nice guys, but after telling me I needed a new speaker, they went ahead and did a full clean with no speaker replacement without my approval. I thought, fine, if this fixes the problem I don’t mind, albeit it’s a bit expensive. The second time I turned my MacBook on and the same problem comes back. I contacted them and they said they could take a look again. When I asked whether my previous costs would be taken into account I was met with silence. Three emails no response.
I finally got someone else to look at it. They assessed it for free, and said the fan needed replacing. It’s now perfect. These guys don’t know what they are doing and are very expensive for the privilege

Chiara T.

My MacBook Pro got some water damage that led to loss of trackpad and keyboard function. Apple quoted me £900 to repair it so I gave up, then I found these guys! Outstanding service and much much cheaper! Kept me updated with the progress the whole time and even though I didn’t need it back quickly, took less than 48hours. Super friendly customer service and would definitely use them again in the future if needed!

Steve B.

Bought a refurbished iMac from them. Data transfer all very seemless and the few post purchase niggles have all been dealt with very quickly. Nice people too so very happy to recommend

Fae R.

I am extremely disappointed with the service I received from MacGuys regarding the repair of my MacBook Air. After paying £300 and spending two months trying to resolve the issue, the core problem—my battery—remains unresolved. Instead, I was charged for unnecessary services, and my laptop has now suffered additional damage, and my attempts to resolve this fairly are being ignored (see screenshot).

From the beginning, I informed them that the issue was likely the battery. However, I was charged £200 for a diagnosis and logic board replacement instead, which did not resolve the problem and I then also started experiencing network connectivity issues. Yousuf then claimed I had a software issue, charging me £100 (cash in hand, no receipt) for a software patch that made my laptop slower and lag, while the crashing issue persisted. Yousuf then dismissed this as a virus issue, leaving me to investigate it myself.
To make matters worse, my previously functional trackpad was returned broken. When I raised this, Yousuf claimed it was just “because my machine is old,” even though the damage occurred in his care.

Frustrated, I went to the Apple Store, where they confirmed in 20 minutes that the battery was completely dead, and informed me that diagnostic services and software updates are offered free of charge at Apple, even for out-of-warranty devices, and I have been scammed into paying for these.

I have sent polite, reasonable messages requesting a partial refund for the unnecessary services and a replacement battery. These have been dismissed, with Yousuf claiming he cannot refund me due to the time he spent on my laptop—time that resulted in no resolution—and now my messages are being ignored. This is both unprofessional and deeply frustrating.
This entire experience has left me out of pocket, with a mishandled laptop and no resolution to the original issue. I urge Yusuf to take responsibility and resolve this matter fairly. Ignoring my concerns leaves me no choice but to escalate this further, including pursuing legal action if necessary.

Megsy

The port of my Cie Hard drive broke and I wasn't able to access 7 years worth of data. They quickly and efficiently solved the problem and explained clearly the process, as well as being able to recover all of the data. Would definitely recommend!

Nodas

Really satisfied and greatly recomending the service of macguys! Went in with a damaged mac after a drop and for a reasonable price they changed my screen, hard drive and battery. Excellent service and very polite! Both the owner and the Sajila, very nice people.

robert M.

Great care and customer service from these guys. They went the extra mile to make sure that my computer was in tip top condition and their efforts are very much appreciated! 😉👍🏽

Hana S.

I cannot recommend the Macguys highly enough! They fixed my waterlogged macbook with no issues and very kindly offered a OS update to boot! Thanks Macguys - I'll definitely be back 🙂