Phone Heroes - London

Kenan M.

Took my S21 to the shop. Was told it needs a new charging point and the cost is X amount. Collected the phone the next morning (although it was ready at 3pm the same day l). The fella told me the port didn’t need changing. It was the pins that were damaged, repaired the pins and charged me half the price quoted. He didn’t need to do that, I had no idea. The port now works perfectly. His honesty was a breadth of fresh air. I highly recommend

Steve W.

Great service here .
I visited shop and asked for him to fit a new charging port on my iPhone - he requested to investigate and after 15 minutes advised that he has done a full clean and in fact didn’t need a new port . He charged a fraction of the cost and sent me on my way with a fully functioning and fixed phone . You can’t ask more than that and super trustworthy service .

Carla C.

If I could I'd give O*.
I brought my MacBook Air in last year after I had spilled some coffee on it - unfortunately. I was desperate, since at the time I was a student and my laptop had the world in it. I went in asking if they could do anything to repair it and they asked me to pay a non-refundable fee of £35 (if not more) to leave it with them and get an estimate of the damage.
The day after they call me saying that the damage is worse than expected and I would've had to pay more than £500 to fix my Mac.

One year later, I got that Macbook checked out by professionals and turns out the guys at Phone Heroes are BIG SCAMMERS. Instead of fixing my laptop they broke it even more; we found broken connectors, broken screws and loose wires (I am attaching pics for reference). The coffee residues were only on the keyboard and not inside the Macbook, meaning that the laptop could've been saved if I hadn't trusted these guys.

I wholeheartedly suggest you not go to these guys with your phones or laptop, THEY CANNOT BE TRUSTED!

Andrea B.

Absolutely brilliant 🤩 best value & customer service. I dropped my iPhone 8plus off that had a dangerously swollen battery at 9:30 this morning & it was repaired by 11:30. So convenient @ Warwick Rd. entrance of Earls Court Tube.

Zahra B.

The guy that works here is the BEST. He is an honest, sincere, truthful man with a good heart. Cannot recommend this place enough. They helped me when I was in an unideal situation and went above and beyond. If you want your gadgets to be sorted by a person who has integrity, morals and a kind nature (rare qualities to find in this day and age) come to this place. And thanks for the umbrella guys!

Steven B.

Where do I even start.........after 9 months of utter frustration finally resolved after I threatened to sue. upon repeated attempts they still could not even rectify the problem they had caused from the initial battery swop out, they even put the wrong screws in and in the wrong place.

I'm not here to write everything about my experience, I will be doing that on my blogg and Social Media as it is very detailed and drawn out, it also was affecting my studies. After his replies today and money been paid back I should have continued down the road of taking him to court.

Very rude individual utterly contemptible liar, I have 'ALL' voice taped conversations with him and members of staff where I was accused of threatening behaviour also accused of having caused the damage myself. I was offered my money back which I didn't accept fully at the time as didn't know what the damage was and they were liable to rectify this, in the end I have received £40 less and settled at £110 which I am still happy with.

Seems to think he doesn't have to honour the warranty but the battery has NOT been touched and is working, it was the magnet that became lose when either solvent or heat is applied it loosened, when it's cold the magnet catch works correctly but once the aluminium case warms up it drops and that's where my rattle was coming from, you would think their technicians would have known this? But alas as I have said they really are cowboys.

I finally got it fixed in Manchester by FM Laptop repairs (they offer now a postal service, which I wasn't aware of at the time), so if your looking to get your laptop fixed bypass these clowns and get it sent up there, as I had to go to Manchester anyhow I gave it to them to fix and they were very reasonably priced fast efficient and knowledgeable, my go to Mac people from now, he was even laughing at the level of skill they have if they couldn't even figure that out, after repeated attempts.

Doesn't seem to know the law and that it is perfectly OK to tape any voice recordings in the UK was also unwilling to use an Alternative Dispute Resolution Service (ADR)

Anybody that has problems with company tape record him you don't even have to tell him (by law) and just sue very unreasonable guy absolute tool to be honest.

Think twice before using these charlatans, I'm amazed I even had to meet these cretins and hopefully now my battery will outlast the warranty period and I never have to interact with these imbeciles or have interaction with them again.

All you have to do is see the pictures provided and then make your own mind up whether you want to take a chance?

Heison L.

Very efficient fixing my phone within an hour, reasonable price!!

Nikki F.

Great service! My phone’s charging port died, but Phone Heroes were able to fix/replace it in the space of 3 hours while I was off exploring bookshops and parks in Kensington. Would definitely recommend!