Screwfix Ashford - Willesborough - Ashford

Okay, here’s a detailed overview of the Screwfix Ashford – Willesborough branch, presented in a formal and helpful manner, suitable for a customer seeking information:

Screwfix Ashford – Willesborough: A Comprehensive Guide

Screwfix Ashford – Willesborough is a vital location within the Screwfix network, serving the Ashford and surrounding areas. It’s a dedicated hardware and tools retailer offering a comprehensive selection of products and services designed to meet the needs of both professional tradespeople and DIY enthusiasts. The branch is strategically situated within the Ashford Trade Centre, making it easily accessible for those operating within the local business community.

Location and Contact Information

The address for the Screwfix Ashford – Willesborough branch is: Address: orbital park, Unit 7 Ashford Trade Centre, Hall Ave, Sevington, Ashford TN24 0SP, United Kingdom. For immediate contact, you can reach them directly at Phone: 3330112112. A convenient way to explore their stock and plan your visit is via their website: Website: screwfix.com.

Specialties and Services

While the specific specialties aren't explicitly listed, the branch’s broad product range suggests a strong focus on power tools, hand tools, plumbing supplies, electrical equipment, and a wide variety of fixings and fasteners. Customers can expect to find everything needed for various projects, from minor repairs to significant building endeavors. The branch emphasizes convenient services such as delivery, in-store pickup, and in-store shopping. Furthermore, it supports a smooth customer experience through the implementation of wheelchair accessible entrance and wheelchair accessible parking lot. Quick visits are facilitated by a streamlined operation, alongside support for batteries and multiple payment methods, including credit cards, debit cards, and NFC mobile payments.

Customer Feedback and Reputation

Screwfix Ashford – Willesborough boasts a significant online presence with 234 reviews on Google My Business, reflecting a high level of customer engagement. The average opinion is 4.5/5, indicating a consistently positive experience for a large number of patrons. Reviews frequently mention the helpfulness of the staff, the wide product availability, and competitive pricing. The 'click and collect' service, allowing customers to order online and pick up in-store, appears to be particularly well-received.

Key Features & Benefits

• Extensive Product Range: Catering to both professional and amateur needs.
• Convenient Services: Delivery, in-store pickup, and a user-friendly ordering system.
• Accessibility: Wheelchair accessible facilities ensure inclusivity.
• Payment Options: Accepts a variety of payment methods for added flexibility.

Final Recommendation

Screwfix Ashford – Willesborough presents itself as a reliable and customer-focused hardware retailer. Its convenient location, coupled with a comprehensive product selection and attentive service, makes it an excellent choice for anyone requiring tools, materials, or expert advice. We strongly recommend visiting the branch’s website at screwfix.com to view current stock, explore special offers, and to easily contact the team directly via their online portal. We encourage you to schedule a visit and experience the Screwfix difference firsthand

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👍 Reviews of Screwfix Ashford - Willesborough

Bestin P.

5/5

Great service, cordial staff.

Andrew B.

5/5

Wide variety of products and good value for money. You can see online what stock is available and reserve to collect if you want.

The ordering process is easy, made even quicker if you order online to collect in store (click and collect service).

Staff are friendly and happy to help if you need a hand.

Pete

5/5

The quantity of tools and ironmongery i dont think can be beaten but there prices I think can be. But sometimes price is not everything, they offer a really good no quibble service, with Click and Collect available, parking is a bit busy, but this tells a story in it self. Access and shop is all on one level. and location is everything. Add great web pages, it has to be Brilliant.

Brian E.

1/5

One star is all this store deserves for the poor customer service they provided. I was dealt with by Toby, who while being polite, was very officious, inflexible and as unhelpful as he could be without appearing outwardly rude.

Despite being the only person in the store, Toby insisted I used the automated collection tablet, because it was company policy. Had he just looked at the text himself I would have been out of there much quicker.

Then I was directed to the door outside where my 35kg lawnmower was waiting. I asked if he would help me carry it to my car 15 feet away and although he'd moved it to the door, he couldn't help me because he had a bad back. It's a good job I wasn't frail or disabled.

I fully criticise Toby and his inflexible approach to company policy, having collected the same model of mower from the Folkestone Srewfix store 20 minutes earlier.

At the Folkestone store the experience was completely the opposite, they couldn't have been more helpful. No check in tablet and an offer of assistance to carry it to the car.

Some people shouldn't be public facing, Toby was not a good advert for Screfix in any way. Scruffy, upside-down name badge, unhelpful and absolutely no people skills.

John L.

1/5

Saw an item online that had two in stock so drove down to the store to buy it. Person working there told me they had none in stock. So I left, when I got home and checked the stock again, they had two in stock.

Either they sold those last two and had a fresh delivery of two within 10 minutes, their stock system is rubbish or the guy working there was just too lazy to look for the item.

Kelvin L.

5/5

Good trade-tested inventory at better prices than Amazon, B&Q, and the likes. Return is also trouble-free. Even DIYer like myself can order with confidence.

Richard S.

3/5

very good if Toolstation don't have what you want but I do feel they don't provide the quality of service received at Toolstation and whilst the product range might be larger the price is too often higher for the same or similar product. I also find it irritating continually asked for my personal details when I go in with no mention of my details being stored on their database

Tim H.

5/5

As always, great service from staff at screwfix. Once, the thing I ordered hadn't arrived that day, they said it was in stock at another branch nearby. They cancelled the order and reordered it for the other branch. Was waiting for me when I got there. Never really go anywhere else for building supplies and tools.