Tricorn PC - Birmingham

Yasin H.

Review: Laptop Service Experience

Good Points:
Reasonably priced
Friendly service
Quick turnaround time
Delivered the expected results

Bad Points:
Doubt over the explanation of a "damaged screw"

I took my 2019 Acer Predator Helios 300 in for a service, which included cleaning the fans, heat sink, and keyboard, as well as replacing the thermal paste for the GPU and CPU—according to the technician.

However, I was given a major red flag when the technician claimed that a "damaged screw" inside the laptop indicated someone had previously opened it. This was simply not possible, as I bought the laptop brand new in 2019 and it has never left desk, let alone been dismantled before. This leads me to believe that the damage was caused by them.

Had the technician admitted to causing the damage, I would have appreciated the honesty. Instead, the attempt to shift blame left a bad impression.

Either he or his colleague caused the damage or the laptop manufacturer are not up to standard. Never the less I got what I came for and my laptop performs how it is supposed to.

Lesson Learned:
Always request before and after pictures when handing in a device for repair, and if possible, take your own photos beforehand.

Muhammad I.

It was a very good service. I had my laptop’s keyboard repaired really quickly once the keyboard part was ordered and the person handling my problem was professional. It had a decent price too

Felix

I recently had my laptop repaired at Tricorn after a coffee spill. The team was quick, professional, and knowledgeable. They diagnosed the issue fast and provided a clear, reasonable estimate. Thanks to their efficient service, my laptop works perfectly now.

As a student, I appreciated the 10% discount. Tricorn offers excellent service at reasonable prices. Highly recommended for any computer repairs. Thank you, Tricorn!

Zk K.

Picture this. You’re studying engineering and it’s exam season. You have one last deadline before revising for some gruesome exams, just after you hand in your last assignment and start revising, your laptop switches off to never turn on again. That’s what happened to me. Now I only had just over a week before the damage of the inactive laptop can fully affect my revision. After consulting some friends Tricorn came highly recommended so I went and told them of the situation and they kindly explained to me the process of the repair. Nervously I wait to hear some news and in under 1 week I get the good news. “Your laptop has been repaired, and is ready for collection”. I almost couldn’t believe it. They communicated amazingly, were very kind, and got everything working as if my laptop were brand new. Honestly I’m amazed and thank you to the staff at Tricorn. That’s it for me and now it’s revision time for my insane exams.

Heimin G.

My husband recently got two MacBook Air batteries changed and a replacement screen fitted to one of them. Very smooth and efficient; Hamid is friendly and helpful. Would thoroughly recommend. 1 year guarantee is also reassuring.

Bader A.

Amazing skilled staff, recommend it, i came here
more than three times and they did what others couldn’t do

Sylva

So grateful! I needed my damaged laptop screen fixed urgently. Hamid fixed my laptop in just over an hour. Great service from start to finish and reasonable price. I will definitely recommend!

Shelpa P.

Absolutely brilliant..I could not be happier. The lovely gentleman, I didn't get his name, immediately repaired my first laptop a few weeks ago, aswell as retrieving important data for me off another laptop that had also crashed. He then repaired the second laptop .......now it's like new and the cost for everything was sooo reasonable. He even installed windows for free on one of the laptops. I thought i was going to have to buy a new laptop but instead i now have 2 great laptops I really really recommend Tricorn and am so so grateful to them . THANK YOU again . Shelpa Patel