WESTLEC AUTO ELECTRICAL SERVICES LTD - Bristol

Nicole M.

Booked in for a diagnostic on wing mirrors not working. Ended up not getting the work done but when I got home I realised that all the inside of the door had been scratched and damaged where they were trying to get the door panel off. So annoyed. I wouldn't recommend based on my experience

Martin T.

Had a recent problem with a complex issue with a Ferrari, undeterred by the car badge, Jerry diagnosed the problem. After obtaining the part, WestLec went on to resolve the issue, it was quite funny, I could not even see the part that needed changing, but some how they did it.

There was no phone calls, no problems, no discussing how difficult it was, he just got on and solved the problem.

All I got was a phone call late on a Friday afternoon, asking if I was going to pick it up that afternoon and to not worry, he could just lock it up over the weekend, pick it up Monday. Wow, why are other garages not like this?

The bill was very reasonable and I later found out that it was about ⅓ the cost of a Franchise Dealership solving the same issue.

Cannot recommend this garage enough, stress free problem solving garage.....

surii _.

Took my bmw 1 series to Westlec Auto Electrical Services as the dash board was flickering with lights- all sorts of fault being reported. Told the receptionist to book my car in for a diagnostic check. The mechanic invoiced me £65 for the diagnostic check. When I question what method of diagnostic he performed, he struggled to answer and said “I did the check and no fault code was found so it looks like you need a new speedometer and a new alternator as your battery is being over charge.” I said, did you check for any loose wiring on the speedometer or open any panels to try and diagnose the issue? To which he replied “no need to as from experience I can see you need new a speedometer as it’s faulty.”
I question him further and said did you look at the parking distance control (PDC) board in the boot compartment to see if it’s flooded with water. Obviously the mechanic did not check this area. As a customer it’s embarrassing to tell the expert what the issue was, and yes indeed it was the PDC board being flooded with water which caused short circuiting, displaying all sort of false reading on the dashboard. As I questioned the mechanic more about the PDC check he simply stop in mid-conversation and said “here is your car key and I’ll keep hold of the invoice and we will leave it there ok?” At this point I told him I don’t mind paying for the invoice if the root cause was identified, but a invoice which says fault found as a faulty dashboard isn’t going to be enough of a reason for me to pay for the £65 invoice. As they say don’t feed words into peoples mouth because the truth is they won’t check for the diagnosis and they will invoice you false statement within the diagnostic report. I know the dash board was flicking which is the reason why I took it to your garage in the first place but the difference is I don’t need a invoice to tell me what I already know. As a customer I am paying for root cause to be identified in the diagnosis check and not to tell me false info. Here are some pictures of PDC which were found to be soaked in water. I’ll now be getting a replacement unit and get it reprogrammed.

Callum C.

Westlec recently sorted out a wiring problem with the rear camera on my Jaguar, and the whole process from booking in the car, to dropping it off, then picking it up was pretty much flawless. Efficient, personable, professional and knowledgeable. And good value - fixing the problem for a quarter of the price a dealer had tentatively suggested. Highly recommended.

Charlotte R.

Really grateful to these guys who sorted out my alternator for me after my battery died just as I pulled up outside the garage. Was expecting to be waiting a few weeks for availability but they had everything sorted and my car was back with me by the end of the same day. Thank you so much!

jose R.

I travel to this business as (by that time) my Peugeot 407 windscreen wiper started to work wrongly. The first thing the guy in there did was asking me for 60+ pound for a check. After a few minutes he came back and said more in deep investigation should be done as he could not find the fault. Well, I paid the amount, I went home, I get into Peugeot fan club in Facebook (yes as ridiculous as it sound!!) and I posted my car issue. Next day was fixed. I am the completely opposite to a handy man ever...and I did fixed what an "expert" could not...very disappointed and, obviously not coming back and neither recommending...I am sorry.

Roberto

Westlec was recommended to me by my local garage. I had issues with my wipers that kept running constantly & would only stop when engine is off. So, I removed the specific fuse to stop it & fortunately did not rain during this period. Booked my appointment over the phone with Connor. Constant communication with Charlotte who was very pleasant. Jerry explained to me the problem, solution & gave me the final instructions once repaired. Overall; great customer service, constant communication, professional, repair options given & all done within a few hours. Will definitely recommend Westlec for auto electrical problems. Pardon me if I got the names wrongly.

Emma W.

Fantastic service. My husband's van wouldn't start due to an electrical fault. The AA man diagnosed it & gave a 'quick fix', enough to get it to a garage. All the local garages were full for 2 weeks but one recommended Westlec specifically for electrical issues, so we phoned & they were able to see it and sort it within an hour! They only charged for one hour's labour (£69) which is brilliant, and it's meant my husband's business has only had one day of interruption rather than two weeks. Amazing service & so glad that we found these guys! Wouldn't hesitate to recommend & will be using again.