Wickes Watford - Watford

Adam R.

Becoming more online than B&M, which since they sell both bricks and mortar, seems ironic. They no longer have the cord type strimmer from Einhell in stock, only the blade type. So a wasted journey....and the ugly little surveillance thing, more normally seen on empty sites they don't want invaded, was disquieting. What on earth goes ON here? I truly won't ever darken their doors again. Just a nice mix of frustration and threat.

Priya D.

We got our kitchen appliances from here. Gary helped us with selecting the best appliances. He was very knowledgeable, professional and patient. Overall we had a good experience.

Nirali P.

Awful experience with the entire Kitchen team at Wickes Watford.

What started off as great and one step closer to our dream kitchen has turned into an uttershambles and quite frankly a nightmare.

We dealt with Tom initially and placed an order for our kitchen. Despite being slightly hesitant due to one aspect we were fully assured it was fine, we can make changes once we place the order. So we went ahead.
The next day our builders came in to start some work and looked through the drawings and plans. The idea we initially had was do-able so we got back in touch with Tom to make those amendments as agreed

Now, this is where things go sour.

Tom is not responding. Three days later he sends a message saying he asked a colleague to get in touch- i told him noone got in touch and we really need the ammendments done. After a little back and fourth (see screen shots) he agrees to make the changes requested.

Come Monday, still no update. I call the main delivery office to see if the order has been changed and they state it hasn't been done and our original order is still there.

After constantly emailing and calling the store we find out Tom is on annual leave- fine, not too big of an issue because Wickes is a huge company, someone else can look into it for us.

We pop into store and speak to Tom's manager- Darcy. Rude and unhelpful is not even enough to describe him. He is condescending and tries to just brush you off. Apparently (even though he is a manager at Wickes Kitchens) he cannot log into the system to check if the amendments have been done, he cannot make those changes either (even though it was a very small change in the grand scheme of things- removing one item and increasing the quantity of one item) and he was of no help because apparently only kitchen designers can make changes to orders and there were no designers in store. So we had to wait till the following day.

Expressed our frustration with it all and even explained how we are approaching the 72hour deadline to cancel but he just did not care!

Come the following day. We get a call from Gary Cook- finally a designer who can make the changes! Great- changes have been made and he took payment for the additional amount.

We feel like finally things are moving in the right direction.
This morning I call the delivery number to double check they have received the changes and to recheck the delivery date. They state there have been no changes and they still have our original order, not the updated one.

Back to Gary- have you made the changes? Has it been done?- he says he will call later to discuss. Now I am conscious the head office closes at 5, no call back from Gary and it's our last day to cancel the order before being charged. So I call the head office and after discussing my dilemma we decide to put a suspension on the delivery so we can reasses in the morning

Gary them emails at 6.30pm saying he has finally made the changes and he has removed the suspension on the delivery and we will receive our delivery on 11th March as planned.
Without our permission he just decided on his own accord to remove the suspension . Seem like Wickes do this deliberately to make it extremely difficult to cancel your kitchen. Head office is now closed, and by tomorrow I will be within my 72hour window of delivery (due to weekend) and no longer able to cancel my order with Wickes

To make matters even worse my husband popped into store to actually pick up some supplies for the builders and went up to speak to Gary- he got angry and started shouting, Darcy then comes over and also starts insulting him calling him disrespectful and rude. Ironic how wickes have posters all over saying they do not tolerate abusive behaviour towards staff- yet their own staff are the ones raising their voices, getting angry and agitated and throwing insults to customers paying £££ for kitchens.

If you have read this far. My advice is AVOIDDDDDDDDDDDDDD at all costs

Shahid A.

Without doubt the worst customer experience I’ve ever had
We had a bathroom fitted. They then didn’t deliver some parts, asked the fitter to buy them and charge me and I would be refunded
It’s been 3 months and they neither respond to emails phone calls or messages
Truly an unprofessional outfit without care or due diligence
Will never ever buy from them again
Would be zero stars if possible

simon M.

Adequate car park, a clean well stocked shop and helpful friendly staff. I asked where a specific item was and the staff member actually took me direct to it which was great.

Daniel P.

Good place to buy if you need something immediately or I small quantities. Otherwise it's much, much cheaper to order online. Personally I get my timber 30% cheaper from a different trader.

D Y.

Aug24- queues can build up easily but did put staff on eventually to serve tills. It smells awful as you go in...no idea why!
Good prices and find things easily.

Norbert S.

Wickes Has Left My Family in an Unimaginable Nightmare – This is a Warning to Everyone

I have never experienced anything so outrageous in my life. My family, including my six-month-old son, has been left without a functional kitchen for way over a month because of Wickes’ complete incompetence, indifference, and blatant disregard for their customers. We’ve been forced to live off takeaways for weeks, and despite spending a significant amount of money on what was supposed to be a “dream kitchen,” it has turned into a living hell.

We reported the issue on October 24th (a day after install), and since then, it’s been a never-ending battle—filled with ignored calls, useless customer service, and shocking ignorance from store manager Peter Darcy and his team at Wickes Watford. It’s painfully clear this company doesn’t care about its customers—only its profits.

Let me paint the picture of Wickes’ “support”:
• They ignored my reports for weeks. I had to fight just to get them to listen.
• They insulted my intelligence, telling me that water droplets and grease falling on our food was “normal” and that kitchen extractors “aren’t really made to extract.”
• I had to contact Electrolux directly to send an engineer, who confirmed that Wickes’ installers had botched the job completely and unit is bad..

Even after their own installers confirmed the extractor was faulty and recommended a replacement, Wickes ignored it. They left us in constant stress, forcing us to use the broken kitchen just to feed our baby. The result? Steam build-up has caused damage to the cupboards, food inside has grown mold, and our ceiling is already cracking.

When Wickes finally called, do you know what their solution was? “Open a window when cooking.” Are you serious?

It gets worse. Last week, after a month of misery, Wickes finally offered to replace the extractor. They sent us a model to choose from, which we did (screenshots attached). We thought this nightmare was ending. But after a few days, Wickes went silent again. No updates from Peter Darcy, the store, or Gary, the designer.

I chased them repeatedly, only to hear the most disgusting excuse from someone on the phone: “The store doesn’t want to pay for the replacement extractor anymore, and if you want it, you’ll need to pay the difference.”
This is beyond insulting—it’s outrageous. They offered the replacement. They agreed. And now they want me to pay for their incompetence?

This company has no shame, no dignity, and no sense of responsibility. They’ve left my family in the dark, caused untold stress, and ruined what was supposed to be our first Christmas together in our new home.

I DEMAND immediate action. I’m done with emails, endless phone calls, and constant lies. Wickes has stolen our peace of mind and destroyed our trust. Resolve this NOW, or everyone will see the disgraceful way you treat your customers.

I’ve attached all communications, screenshots, and screens from videos proving Wickes Watford’s gross negligence. To anyone reading this: stay away from Wickes. They don’t care about you, your family, or the money you’ve worked hard to spend with them. They’ll sell you a dream and deliver a nightmare.

Avoid Wickes Watford and their useless customer service team at all costs.